Q: How do I reserve a trailer?

A: Fill out our online Booking Request Form. Once we review your request and confirm availability, we’ll send you a contract to sign and a link to make payment.

Q: Do I need to pay anything upfront to hold a trailer?

A: Yes. A $25 reservation deposit hold is required to secure your booking request. This is a card authorization, not an immediate charge.

Q: What happens to the $25 deposit hold?

A:

• If your booking is approved, the $25 hold is canceled once you complete your full rental payment.
  
  

• If you cancel or fail to show up, we may capture the $25 deposit hold to cover lost time and availability.
  
  

Q: Do I need to pay in full when booking?

A: Yes. The rental fee must be paid in full before pickup. A refundable security deposit is also required at the time of rental.

Q: Can I cancel my reservation?

A: Yes, but cancellations within 24 hours of your rental date may result in forfeiture of your deposit. No-shows are charged the full rental fee.

Q: What are the different deposits required?

A:

1. $25 Reservation Deposit Hold – Secures your booking request. Released or applied depending on approval/cancellation.
   
   

2. $200 Refundable Security Deposit – Required at pickup to cover damages, late fees, or cleaning charges. Fully released after the trailer is returned in acceptable condition.
   
   

Q: When do I get my deposits back?

A:

• The $25 reservation hold is automatically released if your booking is approved and paid in full.
  
  

• The $200 security deposit is released within 1–3 business days of return, depending on your bank. Any deductions for damage or fees will be explained before release.
  
  

Q: What payment methods do you accept?

A: We accept all major credit/debit cards through our secure Stripe system.

Q: Where do I pick up and return the trailer?

A: Trailers are picked up and returned at our location in Sulphur/Carlyss, LA. Exact instructions will be sent in your confirmation email.

Q: What do I need to bring when picking up a trailer?

A: Please bring a valid driver’s license and the vehicle you’ll use for towing. Ensure your tow vehicle has the correct hitch size and wiring connection.

Q: What happens if I return the trailer late?

A: Late returns may result in additional daily rental charges. Trailers returned more than 24 hours late without notice may be reported as stolen.

Q: Do I need insurance to rent a trailer?

A: Yes, you must carry valid auto insurance that covers towing. We do not provide coverage for your vehicle or cargo.

Q: What size hitch do I need?

A: Most of our trailers require a 2” or 2-5/16” ball hitch. Details will be listed in your rental agreement and on our website.

Q: Can I haul anything I want?

A: No. Hazardous materials, illegal items, and unsafe loads are strictly prohibited. You are responsible for properly loading and securing your cargo.

Q: Am I responsible for damage to the trailer?

A: Yes. You are responsible for any damage, loss, or misuse of the trailer during your rental period.

Q: What if I get a flat tire or roadside issue?

A: Customers are responsible for handling flats or roadside issues during their rental. Please notify us immediately if there is damage or an incident.

Q: Can someone else tow the trailer for me?

A: No. Only the person who signs the rental agreement and is listed as the responsible renter may tow the trailer.

Q: Do you deliver trailers?

A: Currently, all trailers must be picked up and dropped off at our location. Delivery may be available in special cases for an additional fee.

Q: How do I contact you if I have questions during my rental?

A: You can reach us at 📧 bsrentalservice@gmail.com or 📞 (337) 304-7356 anytime during business hours.

Before leaving with your rental trailer, please take a few minutes to double-check the following:

✅ Hitch Connection – Ensure the coupler is fully seated on the ball and locked.

✅ Safety Chains – Cross chains under the coupler and connect securely to your tow vehicle.

✅ Lights & Wiring – Test brake lights, turn signals, and running lights before you leave.

✅ Breakaway Cable (if equipped) – Attach the breakaway safety cable directly to the tow vehicle (not the chain).

✅ Tires – Walk around the trailer, check tire condition and inflation.

✅ Load Security – Confirm cargo is balanced, tied down, and within trailer weight limits.

✅ Brakes (if equipped) – Test trailer brakes and brake controller before driving.

⚠️ You are responsible for ensuring your load is safe and legal before leaving our lot.